Franco Pullano

Sales Manager

Franco joined Kelway Law in 1997. Since then he has had extensive estate agency experience successfully selling houses in the Haslemere, Hindhead and Liphook areas.

Franco grew up in Guildford but has lived in the Hindhead and Haslemere areas for several years with his family and dog. Outside of Estate Agency when not ferrying his son to his many sporting activities, he may fit in the occasional round of golf.

Email: franco.pullano@kelwaylaw.co.uk

Abigail Westall 

Property Management

Abigail has been a long standing member of our property management originally joining us in 2018 she has had a short break away after having her daughter and we are delighted to have her back with us.

With a young daughter spare time is a premium for Abigail although no less enjoyable and is often making the most of the glorious parks and commons we have around us as she explores them with her daughter.

Email: abigail.westall@kelwaylaw.co.uk

Tom Clegg 

Sales & Lettings

Having grown up locally Tom has a strong local knowledge which combined with exceptional customer service experience ensures the highest levels of service to buyers, tenants, sellers and landlords.

Email: abigail.westall@kelwaylaw.co.uk

Kelway Law represent a new breed of estate agent, the team genuinely care about people and property. While we may not always be the cheapest; you can be confident that you always enjoy the best possible service, advice and exceptional value for your money,providing you with a level of service that’s head and shoulders the rest. Here are just some of the ways we are committed to doing the right thing for you and your property…

You are important to our business

You will never be treated as just another house number. We recognise that without you, we don’t have a business. Knowing that it costs a vast amount to win a new customer, our focus is on getting the right result for you so you’ll want to recommend us to your family and friends.

Personal Service

You won’t ever be passed from pillar to post around a faceless call centre. You can get someone on the phone straight away or arrange a visit from one of our property specialists. While you will have your specific contact, the rest of team will be aware of your situation and able to help. You won’t waste time on the irrelevant, so you will be able to get to the point quickly.

Communication is key

You need to know what’s happening with your property. You won’t need to keep chasing us, you will be kept fully informed at all times. After every viewing you’ll get our opinion on how it went and any feedback from the buyers. Sometimes things do go wrong with the conveyancing process and you’ll benefit from having Kelway Law to support you all the way.

Sadly in our industry, as with most others, occasionally there can be unexpected issues. We will work hard to your behalf to prevent any delays, however if there is nothing we can do, you won’t be left guessing what is happening. You will be kept informed at all times so you are always in a position to make any necessary arrangements.

We really do listen to you

When it comes to an important decision, such as selecting an estate agent, you need to be certain you’re doing the right thing. When you contact Kelway Law, whether you’re selling, buying, letting or renting, you’ll notice we take the time to actually listen and really understand what you want to achieve before making a recommendation.

Established in 1994

Wouldn’t you rather deal with a long established, well respected and professional company? We keep up to date with every aspect of the property market… so you don’t have to. A wealth of experience built up over the years means you can take advantage of this collective knowledge ensuring you will get the answers you need quickly.

You’ll enjoy a genuinely personal service

How many times have you been passed back and forth when you contact a company? When you choose to do business with us, you’ll be able to talk to someone who know about you, your property and your situation. You won’t have to waste your time explaining everything each time, so you’ll get the answers you need quickly.

Honesty is the best policy

If we say we’ll do something… we’ll do it. There is no point in making a promise knowing it can’t be kept. When you are making a long term investment you will soon find out if it isn’t what it seems. With Kelway Law you will always get an honest answer, even if it’s not what you want to hear or the answer we would prefer to give you.

Realistic Valuations

We don’t make false claims or over-price your property simply to gain your instruction. You can be certain that you will always be treated fairly. You’re far too important to us.

We really welcome your feedback… a complaint is a gift!

When everything is going well you can’t really judge how well a company is really looking after you. It’s only when something goes wrong that you get a chance to see how good the service really is and that’s when they get the opportunity to blow you away by really going the extra mile. So if you have a problem please don’t give it a second thought, get on the phone or send us an email and let us know all about it. You’ll be doing us a favour.

Keeping things simple

If you’re not a property expert we can help you cut through the legal and technical jargon that’s often associated with buying, selling, letting or renting houses. This ensures you understand what’s going on, what you’re paying for and exactly what it’s all going to cost.

Honesty is the best policy

If we say we’ll do something… we’ll do it. There is no point in making a promise knowing it can’t be kept. When you are making a long term investment you will soon find out if it isn’t what it seems. With Kelway Law you will always get an honest answer, even if it’s not what you want to hear or the answer we would prefer to give you.

Marketing your property

Three things are key when it comes to selling a property – Location, Price and Condition.

Location

Sorry, there’s not much we can do about the location!

Price

Correct pricing is vital. Too high a price and your property will sit there and no-one will even bother to come and look round. Set the price too low and you could be losing thousands of pounds. The property market is difficult to understand at the best of times, so right now it’s crucial you choose an knowledgeable, experienced and realistic professional to help your realise the maximum potential from your home. You need an agent who will be honest, not over-price your home simply to gain your instruction but not price it too low either.

Condition

Generally the better the condition of your property, the easier it is to sell. We help hundreds of people to sell their homes every year so we believe that gives us a good idea of what helps properties sell. You can tap into that knowledge and we are happy to give you all the advice you need.

They say a picture is worth a thousand words… and these days with most people initially looking on-line for their new home, it’s never been more true. Forget the “good old days”, once you instruct us to market your property we’ll swing into action. When you have agreed on the content, your details will be available to millions of potential buyers via the most popular property websites usually within 2-3 hours. That will include as many photos as necessary and full details, something that newspaper advertising simply cannot offer.

Although nationally 80% of initial interest comes through the internet, that still leaves 20% of potential buyers who look for their new home the “old fashioned” way. That’s thousands and thousands of people, anyone of whom could be looking for a property just like yours. It’s for exactly that reason we maintain our offices and continue with newspaper advertising.

With three offices in the area, Kelway Law ensure you get an unparalleled marketing effort. The people in our offices all work together. They’re not a bunch of individual businesses connected only by the name over the door. Kelway Law is one team, based in three locations.